Shipping & Returns

Shipping Policy

We serve all over Bangladesh. So, you can order from right where you are now. We work during hartals/strikes until it becomes life risky and violent. In these events your order may get delayed to deliver. But we will keep you updated. We deliver from 10 am to 6 pm every day. A JAMBORAIN representative or our logistics partner shall call you when they start for your location and again they will call you as soon as they are at your delivery address.

*Freshly Ground & Frozen (Dhaka only)

Return Policy

We cannot accept cancellations once your order has been handed over to the delivery partner. We do not accept return after delivery if it is in good condition and as described.

Order Errors

If you receive an item that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. We will take back the product and we will give you a replacement or we will refund your ordered amount on your Jamborain wallet/Bank Account/Bkash within 2-7 business days. No cash refunds.

In all cases, please return the food order in the original container(s)* to our host.

Product Damage/Expired:

If you receive an item that is damaged or torn or defective or expired, we sincerely apologize. You are cordially requested to call us immediately. We will take back the product and we will give you a replacement or we will refund your ordered amount on your Jamborain wallet/Bank Account/Bkash within 2-7 business days. No cash refunds.

Delay in Delivery

Customers may cancel and ask for a refund (if paid before the order is arrived) if the order is not reached within the committed time. In this event please call us as soon as possible.

Cancel Order

Sorry, we cannot cancel, refund or give wallet credit if you change your mind or mistakenly order an item after the order is prepared.

Order Canceled by Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the order to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Complimentary Items

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the company to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality product and service for you and our other wonderful and frequent patrons.

*****To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us. For immediate response, please call us.*****